Phone tag is one of the significant reasons for provider dissatisfaction in healthcare. Voicemails are left, and colleagues get frustrated. Thus, providers use different ways to contact other medical staff using different fast and efficient methods but not secure, such as standard text messaging.

Standard text messaging is not connected to the hospital’s staff directory, which causes the provider to go to different fragmented software such as team chat or a shared excel file to find the contact information.

Additionally, calling a physician when the provider is not working increases provider frustration and impacts care coordination.

Five critical criteria to remove communication error in healthcare enterprise settings are:

Digital Schedule

For efficient communication when required, knowing which medical staff is working and where is essential. For e.x. when a nurse needs to discuss a critical patient result with attending, knowing which provider to connect to or a nurse taking care of a patient in ICU needs to communicate with an on-call physician quickly without combing through different software.

A digital schedule where all the staff has access to provider contact information without compromising physician privacy from a different hospital location will benefit the provider and patient care quality.

HIPPA Messaging Platform

An increase in the cyberattack targeting all industries, including healthcare, all hospitals software such as EHR, Practice Management, Scheduling Software needs to have security and HIPPA compliance enabled

As providers connect with other care team members, patient information shared across the text messages must be secured and HIPAA compliant environment in the cloud. For efficient cross-clinical communication, staff can message privately or in groups and can share files images related to patient care.

Easy to use App for Medical Staff

The providers are currently feeling the pain of learning technology and using multiple software to be efficient. The staff needs a simple easy to use mobile app where they can apply for leave, make schedule changes, and connect with the team for clinical communication for voice or video call and chat.

An integrated app will allow the staff to be alerted or notified for any clinical communication or schedule changes and enable a provider to focus on a most critical task, taking care of patients.

Creating Flexible Team

Well-implemented team-based care can improve the comprehensiveness, coordination, productivity, effectiveness, and value of care and the satisfaction of patients and medical staff.

To achieve this potential, the transition to team-based care requires, for most practices, profound changes in the culture and organization of care.

A key pillar for team-based care is an interaction among colleagues in a single integrated app, and exchanging the patient information is a secure and HIPAA compliant platform.

Along with building team-based care, the team should also allow for flexibility to add staff when required and ensure that the right providers are available for the right time without patient flow.

Find out how Dockyo Advanced Scheduling can assist with efficient communication across healthcare settings.