A hospital or healthcare organization is a place where a large number of employees work. Hence, effective communication among them is crucial for the coordinated and smooth functioning of the organization.
In this blog, we will analyze effective communication, its importance in healthcare, reasons for miscommunication and their solutions.
Importance of effective communication in healthcare
Verbal speech or other methods of relaying information to get the point across can be described as effective communication. Let’s see why effective communication is very crucial in the healthcare sector.
To provide the best treatment to patients, workers with different skill sets in a healthcare setting must interact clearly with one another.
A physician’s function, for example, is very different from that of an occupational therapist.
Both must, however, interact clearly with one another to ensure that the relevant treatment instructions are followed.
Reasons for miscommunication or communication gap
The main reasons for miscommunication are the following.
- Phone tag is one of the significant reasons for provider dissatisfaction in healthcare.
- Voicemails are left, and colleagues get frustrated.
- Use of unsecured means of communication such as standard text messaging.
- Standard text messaging is not connected to the hospital’s staff directory, which causes the provider to go to different fragmented software such as team chat or a shared excel file to find the contact information.
- Calling a physician when the provider is not working increases provider frustration and impacts healthcare coordination.
Manual communication wouldn’t be sufficient in a healthcare organization with a large number of employees. A roster management software for healthcare can solve all the issues of miscommunication.
Tips to improve communication
Here are five critical criteria to remove errors and ensure efficient communication for healthcare enterprise settings. Let’s see each one of them in detail.
Digital Schedule to enable efficient communication for healthcare
For efficient communication, knowledge about the medical staff on duty and his/her location is essential. For instance, let’s see two typical cases inside a hospital:
- A nurse needs to discuss a critical patient result with an attendee. She should know which provider can help with that.
- A nurse taking care of a patient in ICU needs to communicate with an on-call physician quickly. She should be able to do it soon without combing through different software.
From these examples, it is clear that a roster management software for healthcare where all the staff has access to provider contact information without compromising physician privacy is essential. The provider and patient care quality will be benefitted by such a healthcare roster management software.
HIPAA Messaging Platform
With an increase in the cyberattack targeting all industries, including healthcare, all hospitals software such as EHR, Practice Management,healthcare roster management software needs to have security and HIPPA compliance enabled.
As providers connect with other care team members, it is essential to ensure that the patient information shared across the text messages is secure. They should have a HIPAA compliant environment in the cloud. For efficient cross-clinical communication, staff can message privately or in groups and share files images related to patient care.
Providing an easy to use App for Medical Staff
The providers are currently feeling the pain of learning technology and using multiple software to be efficient. The staff needs a simple easy to use mobile app where they can apply for leave, make schedule changes, and connect with the team for clinical communication for voice or video call and chat.
An integrated healthcare staff scheduling application will allow the staff to be alerted or notified of any clinical communication or schedule changes. It also enables a provider to focus on the most critical task, i.e. taking care of patients. That sounds like an excellent idea, right? A single solution to the many problems, that’s what an integrated staff scheduling app would provide.
Creating a flexible team to attain effective communication for healthcare
Well-implemented team-based care can improve the comprehensiveness, coordination, productivity and effectiveness. It also enhances the satisfaction of patients and medical staff.
To achieve this potential, the transition to team-based care requires profound changes in the culture and organization of care.
A key pillar for team-based care is an interaction among colleagues in a single integrated app or a healthcare roster management software and exchanging the patient information in a secure and HIPAA compliant platform.
For Efficient communication for healthcare settings and building team-based care, the team should also allow for flexibility to add staff when required. It should ensure that the right providers are available for the right time without patient flow. All these options are possible in a roster management software for healthcare.
So you have seen some methods to improve communication within a healthcare organization. All the ways boil down to the introduction of a healthcare roster management software among the employees. Check out the services offered by Dockyo.com, the best healthcare roster management software providers.