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Factors for implementing robust on-call scheduling - Dockyo

January 4, 2021by Zach Barber0

In fast-paced healthcare settings, where changes are happening across the board in trauma and emergency settings, hospitals have difficulty managing on-call coverage and reaching out to on-call provider when required for patient care.

Imagine a scenario where a nurse tries to reach an on-call hospitalist for a patient’s critical result. Typically, the nurse would have to go through multiple departments and tools to leave the provider’s a callback message or number.

Developing a solid plan for an on-call schedule displays an organization’s focus on consistency and reliability towards patient care.

Enterprise Shift Scheduling Software

A single platform to manage the complex need of shift administrators, providers, and enable HIPPA based clinical communication.

  • A mobile app for providers to have accurate On-Call schedule and notification or alert when the on-call schedule changes. The app should also allow the flexibility of the provider to make any schedule changes.
  • A mobile app for shift administrators to have accurate on-call schedules across the facility and make changes quickly as the need arises.
  • A read-only roster to be displayed in multiple locations for staff to know the on-call providers for each specialty.
  • An enterprise scheduling and clinical communication app for shift planner to efficiently manage the on-call and regular shifts.

Team Allocation

Managing the patient flow and maximizing optimization requires understanding the staff skill-set.
Building a successful cross-functional team requires:

  • A team should include providers of different skills. An example can be a hospitalist team that can have a combination of attending and app physicians.
  • A team should have the flexibility of adding more providers for surge readiness or when the demand arises.
  • A team should have consistent team-mates and schedules. Ex. can be Clinical Team for specialized care like Trauma Care, Role-Based team like ICU Nurse, Critical Team like Code Blue.
  • Not every specialty requires the same number of physicians or team. Building a team on demand and without any constraint for the number of providers will maximize providers’ efficiency.

On-Call Connect Information

Provider’s privacy of information is as crucial as HIPPA data.

  • A nurse across different specialties should have the right information for the on-call schedule physician. Calling a provider who is not assigned will have a detrimental effect on an employee’s happiness.
  • A nurse requiring to connect an on-call scheduler should not know the provider’s cell number; instead can look up the On-call schedule and connect with the physician.

Seasonal Factors

A shift planner should understand the seasonal factor to determine clinical capacity.
An on-call strategy based on seasonal factors can be:

  • Time of year when cold and flu may require more on-call staff.
  • Vacation time e.x. Thanksgiving and Christmas might have less staff and hence require more on-call physicians.
Zach Barber

Zach Barber

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    Copyright 2020. Dockyo. All rights reserved.

    Copyright 2020. Dockyo. All rights reserved.

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